Frequently Asked Questions

Need more info about shipping and delivery, returns or gift card purchases? Here we’ve answered the questions that our customer representatives are asked most frequently. We’ve done our best to compile comprehensive information. You can also read more about SaltWorks® general shipping and delivery policies.

If you don’t see the answer you are looking for, we’d be happy to help! Give us a call at (800) 353-7258 and one of our friendly team members would be happy to assist.

Products Back to top

How do I adjust the grind size on the ceramic grinder?

The grinder is easy to adjust! Simply twist the grinding mechanism clockwise (to the right) for finer grain salt, or twist counter-clockwise (to the left) for coarser grains. Please note: Grinders are shipped with the grinding mechanism “closed.” The first time you use the grinder, you will need to “open” the grinding mechanism by twisting it to the left before grinding in order to allow the salt to dispense. For more detailed instructions, please read our Salt Grinder Use & Refill instructions page.

How do I refill my salt grinder?

Refilling our Artisan® Salt Co. grinders is easy! Visit our Grinder Refill Instructions page for details and guidance.

How do I refill my salt shaker?

Our Artisan® salt shakers can be refilled in the same way as our grinders. Please visit our Grinder & Shaker Refill Instructions for more information and detailed instructions.

What salts can I use to refill my grinder or shaker?

We have a list of salt suggestions for refilling grinders, small hole shakers and large hole shakers on our Refill Instructions page. Please note that this is not a comprehensive or exhaustive list. If you have questions about what salt would be best for refilling grinders or shakers, feel free to contact us and a salt expert will be happy to help!

Shipping Back to top

When do orders ship?

Most in-stock orders placed Monday through Friday before noon PST will ship the same day. Standard time for shipping via UPS® Ground service is 2-8 business days for delivery, depending on final destination. Please see the transit map below for more detailed information about your specific location.

Who will be delivering my order?

Most orders are shipped via UPS. The US Postal Service (USPS) is used to ship only by special request and may be subject to additional shipping costs. Please call us at (800) 353-7258 if you have a special request for alternative shipping.

How are large orders shipped?

Large orders that are too heavy to be shipped via UPS small package (generally over 500 pounds) will be shipped by truck on a pallet using a common carrier. We will need to gather specific information about the delivery location before we can ship your order. One of our customer service team members will contact you for any additional information needed. You can also contact our customer service team at (800) 353-7258 with questions.

When will I know my order has been shipped?

Once your order has been picked up from our warehouse in Woodinville, WA, we will send a shipment confirmation with your UPS tracking number to the email address that you provided during checkout.

How can I get my tracking number?

Once your order has shipped, SaltWorks will email you a shipment confirmation with a tracking number. If for some reason you don’t receive this email, you may check you order status and find the tracking information by logging into your account.

Do I need to sign for my delivery?

SaltWorks does not require a signature upon delivery for UPS small package deliveries. However, per UPS policy, it is up to the driver’s discretion whether or not they feel there is a safe place to leave the package. In the event that the driver does not feel comfortable leaving your package unattended, UPS will leave a delivery notification on your front door with additional information to complete your delivery. If you will not be available for the next delivery attempt, please contact SaltWorks customer service at (800) 353-7258 or send us an email at

Can I cancel or modify my order before it ships?

In order to ship orders quickly, they are sent directly from our web portal to the warehouse for fulfillment. There is a limited amount of time in which we can make any changes or cancel an order. Please reach out to us immediately by phone or email with your request.

Changes in address, items of the order and cancelations may result in additional fees. We will notify you if the change is possible and what fees may be incurred. We do our best to accommodate our customers’ requests, but cannot guarantee any changes can be made to an order once you submit it online.

My order says it was delivered but it's not here?

UPS will do their best to leave your package in a secure location; often this is not the most obvious location. Please double check that your package wasn’t tucked behind a corner, set beside the garage, or hidden behind a planter. If after checking you are still unable to locate your package, please call our customer service team at (800) 353-7258 for assistance.

How long will it take to get my order?

Most orders are packed and shipped within 1-2 business days from our facility in Woodinville, WA. (Business days are Monday through Friday, excluding holidays.) Delivery to your location depends on how far the items are being shipped and the type of shipping service you select. Besides standard UPS Ground shipping, we also offer UPS Next Day Air, 2 Day Air and 3 Day Select.

The map below shows estimated delivery times for UPS Ground. Please note, UPS does not guarantee delivery time on Ground shipping. Please keep this in mind if time is critical. The day that your order is picked up from our facility does not count as a transit day; if an order ships out on a Monday then Tuesday would be considered the first day in transit. All transit days are business days.

UPS Ground - Time in Transit Map
UPS Ground Time in Transit map from 98072

* This map is a general representation of UPS Ground transit times. Transit times are only an estimate, not guaranteed, and may vary due to limited services in rural areas, adverse weather and other unforeseen circumstances.

* Please note: SaltWorks is not responsible for undeliverable packages. If UPS has attempted delivery 3 times according to their policies and they are unable to deliver to the shipping address given, UPS will automatically redirect the package back to the SaltWorks warehouse. The customer will be responsible for all shipping charges incurred during this process. Please contact customer service at (800) 353-7258 if you have any questions regarding our shipping or return policies prior to ordering.

What do I do if I need to change/update the shipping address after placing an order?

Time is of the essence! We will do everything in our power to accommodate you, however once an order has been packed we are unable to make any changes or updates to the address. We can help you make the changes needed with UPS directly, but please note that there will be additional fees charged by UPS. We encourage you to use UPS My Choice™ to make these changes as the UPS fees will be lower. Please contact our customer service team at (800) 353-7258 for more assistance.

How do I ship to an address different from my billing address?

Step 1 in the checkout process:
In the "Billing Information" section, select the button Ship to different address and then press the yellow Continue button.

You will then have the option to add a new address for shipping purposes only. Here is where you can list the address you’d like the order shipped to.

How are shipping charges calculated?

We use UPS software to calculate shipping charges based on the total weight of the package, its destination zip code and the shipping method you choose.

Why do you need my contact number and email address?

We need accurate and current contact information on file so that either a SaltWorks team member or UPS can contact you in the rare event that there’s an issue with your order or delivery. We send both your order confirmation/receipt and tracking information to the email address provided. Your information will never be sold or shared with any third parties.

Do you ship to APO/FPO addresses?

Yes, we can ship to military APO/FPO addresses. Unfortunately, these shipments are not included as part of our free shipping promotion. These orders will be shipped by USPS in a flat rate box. Please contact our team directly for a quote.

Do you ship internationally?

We can offer international shipping. Quotes are provided on a case-by-case basis. Please send an email to with your international inquiries.

How about shipping to Canada?

Charges for transit to Canada are based on the weight of your package, final destination and shipping method, and will be calculated during the standard checkout process. Please note that customs, duties, taxes, and other import fees will be imposed on shipments and collected by UPS as a separate charge to you. You will be responsible for these fees and orders that are not delivered because of a refusal to pay these fees will not receive a refund from SaltWorks. Questions about these fees should be directed to UPS at (800) PICK-UPS prior to ordering. Finalizing and submitting your order indicates you accept any and all duties and taxes. All orders are in US Dollars (USD).

Free Shipping Promotion Back to top

Is SaltWorks shipping really FREE?

SaltWorks offers free shipping on different occasions throughout the year. Free shipping may not always be available and is subject to change at any time. During free shipping promotions, the offer is valid on qualifying orders placed online and shipped via UPS Ground shipping anywhere in the contiguous United States. Free shipping is not available for orders shipping to Alaska, Hawaii, US territories and protectorates (such as Puerto Rico) and international destinations. Faster shipping services are not eligible and will be charged at normal shipping rates. If you have any questions about free shipping, please call us toll-free at (800) 353-7258 or email

What do I need to do to get free shipping?

When the promotion is available, free shipping is automatically calculated at checkout, as long as UPS Ground shipping is selected. There’s no promotion code required. Please remember that free shipping is not available for expedited services, such as UPS Next Day Air.

What qualifies for free shipping?

Any orders placed on our Retail site. Free shipping is not available on orders with wholesale discounts applied.

What does not qualify?

Orders with additional discounts applied may not qualify. Wholesale orders placed through our Wholesale site do not qualify for free shipping. Weight and volume restrictions may also apply.

eGift Cards Back to top

What is a SaltWorks eGift Card?

Our eGift Cards are a fast and seamless way to send a gift for any occasion. You choose the amount and we email it directly to the recipient.

Where can a SaltWorks eGift Card be used?

SaltWorks eGift Cards purchased on this site are redeemable online only at or by calling SaltWorks at (800) 353-7258. EGift Cards are redeemable for product purchases only. They cannot be used towards the purchase of another eGift Card, nor redeemed or exchanged for cash.

Are there any fees associated with the eGift Card?

No. You will only be charged the face value that you select for the eGift Card. There are no additional fees associated with this eGift Card.

What payment methods do you accept for eGift Card purchases?

If you place your order with SaltWorks over the phone, we can accept VISA, MasterCard, American Express, and Discover. If you order online, all these major credit cards are accepted or you can use your PayPal account.

Can I buy an eGift Card for myself?

Yes. To do so, simply enter your name in both the “Sender Name” and "Recipient Name" fields. Enter your email address in both the “Sender Email” and the "Recipient Email" fields. Complete the transaction normally. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.

What exactly does the recipient receive when I send an eGift Card?

Once you purchase your eGift Card, an email message is sent to the recipient informing them of your gift. This email will include your personalized message, the eGift value, an eGift Card code, and a link for the recipient to create an account and log in to our online store. Once an account has been created and the recipient is logged in, they will be able to save the eGift value as store credit to redeem at any time. Please note: in order to redeem eGift cards that has been saved as store credit, the customer must be logged into their SaltWorks account. If the recipient does not wish to create an online account on our site, they may also enter the code provided in the email during the checkout process. They may redeem a partial or full balance of the eGift at any time, until the full balance has been used.

If you have questions regarding this process, please don’t hesitate to give us a call at (800) 353-7258 or email us at

When is the eGift Card sent to the recipient?

The eGift Card email message is sent by SaltWorks on the same day as your purchase.

When does the eGift Card expire?

There is no expiration date on your eGift Card. However, we highly recommend that it is redeemed soon after receipt so you don’t forget to use your valuable gift!

Gifts Back to top

How do I ship directly to the recipient?

Step 1 in the checkout process:
In the "Billing Information" section select the button Ship to different address and then press the yellow Continue button.

You will then have the option to add a new address for shipping purposes only. Here is where you can list the address you’d like the package shipped to.

How do I add a gift message?

Step 3 in the checkout process lets you select your shipping method and has a box to check indicating your order is a gift. By checking the "Add Gift Message" box you have the option to include a gift note with your order at no extra cost.

Will the pricing be shown on the paperwork?

By checking the "Add Gift Message" box, this will trigger the system to remove any prices from the paperwork included with your order. You may choose to leave the message box blank, and still have the pricing information removed.

Returns Back to top

How do I return a product?

We are sure you will love your salt. However, if you would like to return an unopened product, please contact a customer service team member toll-free at (800) 353-7258 within 30 days of receiving your order. We cannot accept products that have been opened or used. If your return is approved, it will be issued a return merchandise authorization number (RMA). Please clearly label the outside of the return shipping box with the RMA number provided. Please note: you will be responsible for all shipping charges to send the product back to our warehouse in Washington State. Returns made without prior approval will not be processed and no refund will be issued. Pre-approved returns should be sent to:

SaltWorks, Inc.
ATTN: Returns
16240 Woodinville Redmond Road NE
Woodinville, WA 98072

My product arrived damaged, what do I do?

Though we take great care in packing each order, damage does occasionally occur in shipping. Please report any damage immediately to our customer service team at (800) 353-7258.

I received the wrong product?

Whoops! If you received a product other than what was shown on your order confirmation, please contact us at (800) 353-7258 or send an email to and we will be happy to assist you.

What happens if I refuse a shipment?

Shipments that are refused by the customer will be issued a refund for the amount paid for the items on the order, minus any shipping costs paid by the customer and/or SaltWorks. These fees may include, but are not limited to, any costs incurred to send the order to the customer and the costs for UPS to return the shipment back to SaltWorks. Please note: Refunds will only be issued after the refused shipment arrives back at SaltWorks. If the total shipping costs incurred by SaltWorks are greater than the amount paid for the product(s), you will not receive a refund.

Payments Back to top

what payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, American Express, and Discover) for orders placed online and over the phone. For online orders, we also accept PayPal. If you wish to send a check or money order, please contact customer service at (800) 353-7258 to place your order prior to sending payment.