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We’re committed to shipping your orders quickly and economically. We work hard to keep our packaging process speedy and our shipping rates reasonable to get your order on its way for delivery as quickly as possible. We will always do the math to make sure you’re getting the best shipping price.
On this page you’ll find SaltWorks shipping and delivery policies for retail customers. If you’re a wholesale or business customer, please read our Wholesale Shipping & Delivery page on our Wholesale site for more specific information about our wholesale shipping processes.
Once your order has been placed, it will be expertly packaged in our warehouse in Woodinville, WA. Most orders are packaged and shipped from our warehouse within 1-2 business days. The delivery date will depend on the distance your package has to travel from SaltWorks facility. (Business days are Monday through Friday and don’t include holidays or weekends.)
Shipping rates are based on the total weight and volume of your order as well as the destination. We do our best to pack every order carefully and securely to ensure that your products arrive in good condition at your door.
We ship all small package orders via UPS. For large volume, bulk ordering or other orders that are ultimately too heavy for UPS small package, we will ship on a truck using a common carrier. You can contact us for more information about truck and large volume shipping.
We also offer different types of expedited shipping options for small package orders, including UPS Next Day Air, 2 Day Air and 3-Day Select.
Once your order has shipped, you will receive a shipment confirmation email from SaltWorks with your UPS tracking number. If you have created an account on the SaltWorks website, you may also log in to your Account Dashboard to check your order status and find tracking information. If you choose to check out as a guest, this information will not be accessible on our website. If you have any questions about your order’s status or cannot find your tracking information, please call our friendly SaltWorks team at (800) 353-7258 or email us at email@example.com.
Please note that once packages have left our facility and are on their way to you, there’s little we can do to change the shipping details. If, after your order has shipped, you would like to make a change to the delivery address, you may do so through UPS My Choice. We are happy to help walk you through this process. Please contact our customer service team at (800) 353-7258.
While UPS and other shipping carriers provide estimated delivery dates, holiday shipping volumes, adverse weather, emergency situations or mechanical breakdown may affect how long it will take to update your tracking information and deliver your purchase to your door. For more detailed information about shipping times, please visit our Frequently Asked Questions page.
How long it takes for your package to arrive depends on the distance it has to travel after leaving our warehouse in Washington State, as well as other factors outside of SaltWorks control. You can view a map of UPS’s estimated shipping timelines below.
* This map is a general representation of UPS Ground transit times. Transit times are only an estimate, not guaranteed, and may vary due to limited services in rural areas, adverse weather and other unforeseen circumstances.
We do not require signatures upon delivery for orders shipped via UPS small package. UPS makes every effort to leave your package if you’re not home. If your tracking info indicates your package has been delivered but you can’t see it, please take a look around your home. Delivery drivers want to make sure what you ordered is safe and sometimes tuck boxes behind shrubs, alongside a garage or shed, on a back porch or in another less visible area.
Sometimes a carrier might not feel comfortable leaving a package if you’re not home. This is at the driver’s discretion per UPS policy. In the event this happens, the driver will leave a notice on your door with instructions on how to arrange and complete delivery.
If you cannot find your package and your tracking information indicates it was delivered, please call us at (800) 353-7258. We are happy to help!
SaltWorks may offer free shipping on retail purchases throughout the year. This offer is subject to change or cancellation without notice.
Free shipping is available for all retail purchases shipped via regular UPS Ground shipping. (If you opt for expedited shipping or would prefer a different carrier, such as USPS, we cannot offer free shipping.)
Wholesale purchases are not eligible for free shipping. For more information regarding Wholesale shipping policies, please visit our Wholesale Shipping & Delivery page.
Please note that free shipping is also only available to customers in the contiguous United States (aka the “lower 48” or the “continental US”). Unfortunately, we cannot offer free shipping to Alaska, Hawaii, US Protectorates (Guam, Puerto Rico, the US Virgin Islands or the Commonwealth of the Northern Mariana Islands) nor to international customers.
In some cases, we can also ship via the U.S. Postal Service (USPS). Please note all of these options may incur additional fees or charges and are not eligible for any free shipping offers.
This option is not available on our website. If you would like pricing for USPS shipping, please contact us toll-free at (800) 353-7258 prior to placing your order.
We support our troops at home and abroad and are happy to ship orders to Army or Air Post Offices (APO), Fleet Post Offices (FPO), Diplomatic Post Offices (DPO) and P.O. Boxes via the US Postal Service.
To ship to one of these post office options, please contact SaltWorks customer service toll-free at (800) 353-7258 or firstname.lastname@example.org to place your order and make special shipping arrangements. We’re happy to help and will be able to provide you a quote on shipping costs.
All prices are listed in United States dollars (USD). SaltWorks does not calculate or provide conversion rates.
To Canada: We can ship to Canada.
Please note: The shipping rate assessed during checkout is for transit charges only. Customs, duties, taxes or other import fees are not included when we calculate shipping. Those additional charges will be imposed and collected by UPS as a separate charge. You are responsible for paying these fees directly to UPS. You can contact UPS at (800) PICK-UPS to discuss these charges and fees before placing an order with SaltWorks.
Important: If you choose not to pay these additional charges to have your package delivered, we cannot issue a refund for the undelivered items nor the shipping costs.
Other International Destinations: For orders outside of the United States or Canada, we can offer international shipping. Quotes for international shipping charges are provided on a case-by-case basis and cannot be provided through the website. All international orders must be placed directly through a SaltWorks team member.
Please contact customer service at (425) 885-7258 or email@example.com for a quote and/or to place your order.
Please note: SaltWorks does not handle customs or tariff logistics. Prior to placing your order, we encourage you to check your country’s import regulations. We do not use third-party shippers or allow local pick-up for international orders.