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To Our Valued Customers,
I would like to personally apologize for the confusion surrounding the production of our smoked salt products. Please know that our intention has never been to keep you in the dark. This letter is long overdue, and I apologize for not addressing such an urgent matter at an earlier date.
In July of 2018, we realized we were not able to hold ourselves to the highest quality standards regarding our smoked salts. Our production was put on hold, thus slowing down fulfillment. Our Research and Development and Engineering teams worked countless hours to develop the healthiest smoked sea salt possible. During this time, we also created a dedicated smoking facility and vastly improved our all natural, real wood smoking process.
Our initial production runs have been very positive, resulting in batches of the best all-natural smoked salts that we have ever created. These salts offer deeper, smokier flavors, more complex aromas, and beautiful colors with unrivaled consistency. We will be sharing these exclusive and proprietary smoked salts with you soon.
It is extremely important to us to keep you updated with accurate information. Our Production team is working around the clock to fill backorders and increase capacity. Our Sales and Customer Support team will continue to share any new developments.
We are committed to bringing you the best all-natural, smoked salts in the world. We appreciate your business and hope to provide you with a schedule of replenishment based on variety by March 2019.